At Strone House, we are committed to respecting your privacy and maintaining the trust of our guests and website visitors. We want to reassure you that we do not share your data with third parties for marketing purposes. This policy outlines when and how we collect your personal data, how it’s used, how long we keep it, and how you can update or access it.

Who We Are

Strone House
Shore Road
Strone
Dunoon, Argyll and Bute
PA23 8RU
United Kingdom

If you have questions or concerns about your data, you can contact our Data Protection Officer at:
Email: info@stronehousescotland.co.uk
Phone: 07708 879793

We would appreciate the opportunity to address your concerns directly before you contact the Information Commissioner’s Office (ICO). You can reach them at www.ico.org.uk.

How We Collect Personal Data

We may collect personal data when you:

  • Use our website

  • Complete an enquiry form or brochure request

  • Contact us directly by phone or email

  • Book or attend an event at Strone House

  • Sign up to our newsletter

Cookies and Website Tracking

Like most websites, we use cookies to enhance your experience. These small text files help us understand how visitors interact with the site. You can disable cookies in your browser settings, though this may affect site functionality.

We also use Google Analytics to gather standard internet log information to improve website performance. This data is anonymised and cannot be used to identify you.

Mailing Lists

If you subscribe to our newsletter, we will send occasional updates about Strone House events, news, and offers. We use a third-party provider (such as Mailchimp or Campaign Monitor) to manage this. You can unsubscribe at any time using the link in our emails or by contacting us directly.

What Personal Data We Collect

We may collect the following:

  • Name, email address, phone number, and address

  • Event details and preferences

  • IP address and website usage data

  • Payment information (handled securely by third-party processors)

We do not collect any sensitive personal data (e.g. religion, ethnicity, political views) unless it is essential for service delivery and with your consent.

How We Use Your Information

Your information is used to:

  • Provide and manage bookings or services

  • Respond to enquiries

  • Send relevant updates (if subscribed)

  • Improve our website and service delivery

  • Fulfil legal and financial obligations

We will never sell your data and only share it with trusted service providers where necessary.

Third Parties and Data Sharing

We may share limited data with trusted partners who help deliver our services (such as booking platforms or payment processors). These partners comply with GDPR and only use data for agreed purposes. We do not permit any third party to use your data for their own marketing.

Data Security

Your data is stored securely, and access is restricted to authorised personnel only. We use appropriate physical, electronic, and administrative procedures to protect your data.

How Long We Keep Your Data

We retain your data only as long as necessary. For legal and tax purposes, basic client information may be kept for up to 6 years. You can request that we remove or update your information at any time.

Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct any inaccurate information

  • Request deletion of your data

  • Object to how your data is used

  • Withdraw your consent at any time

To exercise these rights, please contact: info@stronehousescotland.co.uk

Children Under 16

If you are under 16, please get permission from a parent or guardian before providing personal information.

Updates to This Policy

This Privacy Policy will be reviewed regularly. Last updated: July 2025

Please inform us of any changes to your personal data during your relationship with us so we can keep your information accurate.